Warranty/Repair

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WARRANTY/REPAIR REQUEST FORM - Click to download

What is covered?

This warranty covers any defect in material and workmanship on ECU models manufactured by FuelTech in Brazil.

What this warranty does not cover?

This warranty does not cover damages, defects or failures of your equipment vehicle or 

vessel resulting from shipping damage, accidents, installation errors, unauthorized adjustment or repair, unauthorized third-party service, failure to follow instructions, misuse, fire, flood, acts of persons not in our control, and acts of God.

For how long is the warranty?

Three years for FT model computers and One year for accessories from date of manufacture. This date is marked in the warranty tag of every unit.

What we will do:

If your FuelTech EMS Unit is defective within the warranty period, we will repair it or, at our option, replace it at no charge to you.

If we choose to replace your EMS unit, we may replace it with a new or refurbished one of

the same or similar design. The repair or replacement will be warranted for the remainder

of the original three-year warranty period. If we determine that your FuelTech EMS unit cannot be repaired or replaced with an equal unit, we will replace it with a newer style model at our discretion at no extra purchase price to you.

What we ask you to do:

Contact FUELTECH service department to obtain warranty service instructions. To obtain warranty service the product must be returned, freight prepaid, to the warranty department with a completed warranty request form. You will be responsible for the shipping cost to return the unit to you. 

It is your responsibility to save your specific MAPS. We will not be responsible for lost or erased tuning maps.

Limitation:

This warranty is limited to defects in material or workmanship of the product. It does not cover loss of time, inconvenience, property damage or any consequential damages.

Repair or replacement of the unit will be the only option, there will be no refunds made from our part (FuelTech) for price of the equipment. By sending us the unit, you agree to the terms of this limited warranty. 

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